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  "incidents": [{"name":"Live Chat Service Disruption","status":"resolved","created_at":"2026-10-02T10:38:37.502Z","updated_at":"2026-10-02T12:05:03.115Z","monitoring_at":null,"resolved_at":"2026-10-02T12:05:03.092Z","impact":"none","shortlink":"https://stspg.io/ygd8nkhgb18w","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-02T10:38:37.494Z","reminder_intervals":null,"id":"zpg33q0gfqw1","page_id":"1ngx98sfl7t4","incident_updates":[{"status":"resolved","body":"The Live Chat issue has been mitigated, and services have returned to normal. Customers should now be able to receive and handle incoming chat conversations normally. Engineering team has validated the recovery and will continue to monitor the service closely.","created_at":"2026-10-02T12:05:03.092Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-02T12:05:03.092Z","display_at":"2026-10-02T12:05:03.092Z","deliver_notifications":true,"tweet_id":null,"id":"n3cs92nszjl3","incident_id":"zpg33q0gfqw1","custom_tweet":null,"affected_components":[{"code":"j0pvsp3pfwc3","name":"Sprinklr Service - EMEA (Prod19)","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating an issue affecting Live Chat services. Users may be unable to receive or handle incoming chat conversations. Our Engineering and Support teams are actively investigating the issue and working to restore service. Further updates will be shared as the investigation progresses.","created_at":"2026-10-02T10:38:37.564Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-02T10:38:37.564Z","display_at":"2026-10-02T10:38:37.564Z","deliver_notifications":true,"tweet_id":null,"id":"fwq6qwqpt8mt","incident_id":"zpg33q0gfqw1","custom_tweet":null,"affected_components":[{"code":"j0pvsp3pfwc3","name":"Sprinklr Service - EMEA (Prod19)","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"EMEA (Prod19)","created_at":"2024-11-22T08:34:57.664Z","updated_at":"2026-09-25T07:30:46.078Z","position":13,"description":null,"showcase":true,"start_date":"2024-11-21T00:00:00.000Z","id":"j0pvsp3pfwc3","page_id":"1ngx98sfl7t4","group_id":"t153hfz0x890"}]},{"name":"Email Publishing Failures in Prod 8","status":"resolved","created_at":"2026-09-28T17:49:07.577Z","updated_at":"2026-09-28T18:08:36.293Z","monitoring_at":null,"resolved_at":"2026-09-28T18:08:36.269Z","impact":"major","shortlink":"https://stspg.io/1rk19g7yt5l2","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-28T17:49:07.566Z","reminder_intervals":null,"id":"fwchm1s5my30","page_id":"1ngx98sfl7t4","incident_updates":[{"status":"resolved","body":"Hi Team,\n\nWe are reaching out to inform you that the issue affecting email publishing in Prod 8 has been resolved. Our Engineering team implemented the required fix, and email publishing is now functioning as expected.\n\nWe will continue to monitor the service to ensure stability. If you encounter any further issues related to this incident, please contact the Sprinklr Support Team.","created_at":"2026-09-28T18:08:36.269Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-28T18:08:36.269Z","display_at":"2026-09-28T18:08:36.269Z","deliver_notifications":true,"tweet_id":null,"id":"zws90ynfsx7y","incident_id":"fwchm1s5my30","custom_tweet":null,"affected_components":[{"code":"fsbct9lf5qrw","name":"Publishing/Planner - America (Prod8)","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"Hi Team,\nWe are reaching out to inform you that our team has identified an issue where users may experience failures while publishing emails in Prod 8.\nOur Engineering teams are actively investigating the issue on priority. We will keep you posted with further updates as more information becomes available.\nIf you encounter any further issues related to this incident, please contact the Sprinklr Support Team.","created_at":"2026-09-28T17:49:07.819Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-28T17:49:07.819Z","display_at":"2026-09-28T17:49:07.819Z","deliver_notifications":true,"tweet_id":null,"id":"920sdxms9tyq","incident_id":"fwchm1s5my30","custom_tweet":null,"affected_components":[{"code":"fsbct9lf5qrw","name":"Publishing/Planner - America (Prod8)","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"America (Prod8)","created_at":"2024-09-02T07:41:55.275Z","updated_at":"2026-09-28T18:08:36.209Z","position":4,"description":null,"showcase":true,"start_date":"2024-09-02T00:00:00.000Z","id":"fsbct9lf5qrw","page_id":"1ngx98sfl7t4","group_id":"fgpfs6s1mm65"}]},{"name":"Live Chat Service Disruption","status":"resolved","created_at":"2026-09-25T07:24:18.476Z","updated_at":"2026-09-25T07:30:46.154Z","monitoring_at":null,"resolved_at":"2026-09-25T07:30:46.135Z","impact":"minor","shortlink":"https://stspg.io/j6yhfdxtnlrr","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-25T07:24:18.464Z","reminder_intervals":null,"id":"8k5ls9fyzqqn","page_id":"1ngx98sfl7t4","incident_updates":[{"status":"resolved","body":"The Live Chat service issue has been resolved. Chat functionality has been restored, and incoming chats are now being received and handled normally. The service is being monitored to ensure continued stability.","created_at":"2026-09-25T07:30:46.135Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-25T07:30:46.135Z","display_at":"2026-09-25T07:30:46.135Z","deliver_notifications":true,"tweet_id":null,"id":"6qtgt1w7rf2c","incident_id":"8k5ls9fyzqqn","custom_tweet":null,"affected_components":[{"code":"j0pvsp3pfwc3","name":"Sprinklr Service - EMEA (Prod19)","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating an issue affecting Live Chat services. Users may be unable to receive or handle incoming chat conversations. Our Engineering and Support teams are actively investigating the issue and working to restore service. Voice and Email services remain unaffected","created_at":"2026-09-25T07:24:18.584Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-25T07:24:18.584Z","display_at":"2026-09-25T07:24:18.584Z","deliver_notifications":true,"tweet_id":null,"id":"xrqhvf9db7gw","incident_id":"8k5ls9fyzqqn","custom_tweet":null,"affected_components":[{"code":"j0pvsp3pfwc3","name":"Sprinklr Service - EMEA (Prod19)","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"EMEA (Prod19)","created_at":"2024-11-22T08:34:57.664Z","updated_at":"2026-09-25T07:30:46.078Z","position":13,"description":null,"showcase":true,"start_date":"2024-11-21T00:00:00.000Z","id":"j0pvsp3pfwc3","page_id":"1ngx98sfl7t4","group_id":"t153hfz0x890"}]},{"name":"Errors within Benchmarking dashboards","status":"resolved","created_at":"2026-09-15T14:25:37.010Z","updated_at":"2026-09-16T08:08:58.226Z","monitoring_at":null,"resolved_at":"2026-09-16T08:08:58.208Z","impact":"major","shortlink":"https://stspg.io/lcfhd65r7dfh","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-15T14:25:36.982Z","reminder_intervals":null,"id":"tfgfcmfs2l7d","page_id":"1ngx98sfl7t4","incident_updates":[{"status":"resolved","body":"Hi Team,\n\nThe issue affecting the Benchmarking module, including widgets, exports, and external links, has been resolved. All impacted functionality is now working as expected. We will continue to monitor the platform to ensure stability.","created_at":"2026-09-16T08:08:58.208Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-16T08:08:58.208Z","display_at":"2026-09-16T08:08:58.208Z","deliver_notifications":true,"tweet_id":null,"id":"dbk64kblj7mj","incident_id":"tfgfcmfs2l7d","custom_tweet":null,"affected_components":[{"code":"kn3ljtwxz8kj","name":"Benchmarking - America (Prod2)","old_status":"partial_outage","new_status":"operational"},{"code":"wvysz3qhfd7k","name":"Benchmarking - America (Prod6)","old_status":"partial_outage","new_status":"operational"},{"code":"cj7vt324b67g","name":"Benchmarking - America (Prod8)","old_status":"partial_outage","new_status":"operational"},{"code":"tcr0rpnmpb2y","name":"Benchmarking - EMEA (Prod3)","old_status":"partial_outage","new_status":"operational"},{"code":"zfjmvqrg99nd","name":"Benchmarking - EMEA (Prod5)","old_status":"partial_outage","new_status":"operational"},{"code":"kp29xgxw2dr9","name":"Benchmarking - EMEA (Prod15)","old_status":"partial_outage","new_status":"operational"},{"code":"44tqs38n1dps","name":"Benchmarking - EMEA (Prod16)","old_status":"partial_outage","new_status":"operational"},{"code":"2z02pkc06tkz","name":"Benchmarking - EMEA (Prod17)","old_status":"partial_outage","new_status":"operational"},{"code":"p95q5vrxf0n4","name":"Benchmarking - EMEA (Prod18)","old_status":"partial_outage","new_status":"operational"},{"code":"ptltk2pmtx2z","name":"Benchmarking - APAC (Prod4)","old_status":"partial_outage","new_status":"operational"},{"code":"q7w55cj3mtl6","name":"Benchmarking - APAC (Prod11)","old_status":"partial_outage","new_status":"operational"},{"code":"2n99h42g7q7k","name":"Benchmarking - EMEA (Prod19)","old_status":"partial_outage","new_status":"operational"},{"code":"z4qwly1b1nx7","name":"Benchmarking - America (Prod12)","old_status":"partial_outage","new_status":"operational"},{"code":"4kdtktsl82yx","name":"Benchmarking - EMEA (Prod21)","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"Hi Team,\n\nWe are currently investigating an issue affecting the Benchmarking module. The impact may include errors when accessing widgets, exports, and external links within the Benchmarking module.\n\nOur team is actively working to resolve the issue and restore normal functionality. Further updates will be provided as more information becomes available.","created_at":"2026-09-15T14:25:37.403Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-15T14:25:37.403Z","display_at":"2026-09-15T14:25:37.403Z","deliver_notifications":true,"tweet_id":null,"id":"v4yb0b0jpvj0","incident_id":"tfgfcmfs2l7d","custom_tweet":null,"affected_components":[{"code":"kn3ljtwxz8kj","name":"Benchmarking - America (Prod2)","old_status":"operational","new_status":"partial_outage"},{"code":"wvysz3qhfd7k","name":"Benchmarking - America (Prod6)","old_status":"operational","new_status":"partial_outage"},{"code":"cj7vt324b67g","name":"Benchmarking - America (Prod8)","old_status":"operational","new_status":"partial_outage"},{"code":"tcr0rpnmpb2y","name":"Benchmarking - EMEA (Prod3)","old_status":"operational","new_status":"partial_outage"},{"code":"zfjmvqrg99nd","name":"Benchmarking - EMEA 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scheduled infrastructure activity. \n\nScheduled Change Window: Friday, 18-Sep-2026 (2 AM IST)\nExpected Duration: Approximately 30 minutes  \n  \nWhile no extended outage is anticipated, intermittent disruptions may be experienced during the maintenance window. 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We are currently evaluating the best approach to correct this, as addressing these historical discrepancies may require code changes.\n \nIf you are still experiencing the issue for live data or need to track further for messages ingested during outage, please feel free to get in touch with our Support Team.","created_at":"2026-08-29T12:56:18.782Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-29T12:56:18.782Z","display_at":"2026-08-29T12:56:18.782Z","deliver_notifications":true,"tweet_id":null,"id":"gb9wd03xhjzl","incident_id":"9gh8h5pgt5d1","custom_tweet":null,"affected_components":[{"code":"t0sgz0h6vkpd","name":"Engagement Dashboards - America (Prod)","old_status":"degraded_performance","new_status":"operational"},{"code":"3f41md07yv16","name":"Engagement Dashboards - America (Prod2)","old_status":"degraded_performance","new_status":"operational"},{"code":"h3h60tcy2mtg","name":"Engagement Dashboards - America (Prod6)","old_status":"degraded_performance","new_status":"operational"},{"code":"fl7vzph1f0nk","name":"Engagement Dashboards - America (Prod8)","old_status":"degraded_performance","new_status":"operational"},{"code":"yrt6ynqvwyqx","name":"Engagement Dashboards - EMEA (Prod3)","old_status":"degraded_performance","new_status":"operational"},{"code":"wz1p1s70dcmy","name":"Engagement Dashboards - EMEA (Prod5)","old_status":"degraded_performance","new_status":"operational"},{"code":"bl2kg56203d3","name":"Engagement Dashboards - EMEA (Prod15)","old_status":"degraded_performance","new_status":"operational"},{"code":"nnnm8vjzrwrh","name":"Engagement Dashboards - EMEA (Prod16)","old_status":"degraded_performance","new_status":"operational"},{"code":"zvynf6m2cbqv","name":"Engagement Dashboards - EMEA (Prod17)","old_status":"degraded_performance","new_status":"operational"},{"code":"xpdtfzd9717w","name":"Engagement Dashboards - EMEA (Prod18)","old_status":"degraded_performance","new_status":"operational"},{"code":"cjctppt46dwl","name":"Engagement Dashboards - APAC (Prod4)","old_status":"degraded_performance","new_status":"operational"},{"code":"r7bxbcwp7ct4","name":"Engagement Dashboards - APAC (Prod11)","old_status":"degraded_performance","new_status":"operational"},{"code":"0xmg6kq7j27c","name":"Engagement Dashboards - EMEA (Prod19)","old_status":"degraded_performance","new_status":"operational"},{"code":"vl6jg3612g1p","name":"Engagement Dashboards - America (Prod12)","old_status":"degraded_performance","new_status":"operational"},{"code":"q50t0cf96cq1","name":"Engagement Dashboards - EMEA (Prod21)","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We are currently facing a temporary disruption in updating the engagement statistics of the messages within Listening. 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Issue","status":"resolved","created_at":"2026-07-29T16:03:11.727Z","updated_at":"2026-08-06T17:52:31.755Z","monitoring_at":null,"resolved_at":"2026-08-06T17:52:31.733Z","impact":"minor","shortlink":"https://stspg.io/w28157sq05nf","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-29T16:03:11.691Z","reminder_intervals":null,"id":"rcvy2n28t89t","page_id":"1ngx98sfl7t4","incident_updates":[{"status":"resolved","body":"Resolved\nWe have received confirmation from our channel partner that the issue has been resolved, and Direct Messages (DMs) should now resume flowing into Sprinklr as expected.\n \nHistorical Message Recovery\nFollowing the resolution, Sprinklr will automatically recover messages missed during the disruption by retrieving up to the most recent 20 messages per conversation.\n \nPlease note that in high-volume conversations, messages older than the most recent 20 may not be recovered. We recommend reviewing TikTok directly if you believe additional messages may have been affected.\n \nIf you continue to experience issues or have any questions, please contact tickets@sprinklr.com.","created_at":"2026-08-06T17:52:31.733Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-06T17:52:31.733Z","display_at":"2026-08-06T17:52:31.733Z","deliver_notifications":true,"tweet_id":null,"id":"7yy94hfg2x5v","incident_id":"rcvy2n28t89t","custom_tweet":null,"affected_components":[{"code":"3mv7yp6c51h2","name":"Other Social Channels - America (Prod)","old_status":"degraded_performance","new_status":"operational"},{"code":"w277nkw1xgbp","name":"Other Social Channels - America (Prod2)","old_status":"degraded_performance","new_status":"operational"},{"code":"gsm75ddzz1q4","name":"Other Social Channels - America (Prod6)","old_status":"degraded_performance","new_status":"operational"},{"code":"3c3ttrd95n27","name":"Other Social Channels - America (Prod8)","old_status":"degraded_performance","new_status":"operational"},{"code":"057h6tlbrvzt","name":"Other Social Channels - 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Accounts in these regions may be subject to this platform limitation.","created_at":"2026-07-29T16:03:12.164Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-29T16:30:08.657Z","display_at":"2026-07-29T16:03:12.000Z","deliver_notifications":true,"tweet_id":null,"id":"nzw3300b3qr6","incident_id":"rcvy2n28t89t","custom_tweet":null,"affected_components":[{"code":"3mv7yp6c51h2","name":"Other Social Channels - America (Prod)","old_status":"operational","new_status":"degraded_performance"},{"code":"w277nkw1xgbp","name":"Other Social Channels - America (Prod2)","old_status":"operational","new_status":"degraded_performance"},{"code":"gsm75ddzz1q4","name":"Other Social Channels - America (Prod6)","old_status":"operational","new_status":"degraded_performance"},{"code":"3c3ttrd95n27","name":"Other Social Channels - America (Prod8)","old_status":"operational","new_status":"degraded_performance"},{"code":"057h6tlbrvzt","name":"Other Social Channels - EMEA 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Loading","status":"resolved","created_at":"2026-08-01T03:00:00.000Z","updated_at":"2026-08-01T03:29:47.166Z","monitoring_at":null,"resolved_at":"2026-08-01T03:00:00.000Z","impact":"none","shortlink":"https://stspg.io/21fx4sbch4dz","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-01T03:29:47.084Z","reminder_intervals":null,"id":"345f4dz7gg9z","page_id":"1ngx98sfl7t4","incident_updates":[{"status":"resolved","body":"Hi all, \nOur monitoring systems proactively identified intermittent 503 Service Temporarily Unavailable responses affecting a subset of requests on prod21.\n\nThe issue was promptly investigated by our engineering team, and mitigation measures were implemented to restore normal service. The environment has remained stable following the fix, and we continue to monitor the platform to ensure ongoing reliability.\n\nNo further impact is currently observed.","created_at":"2026-08-01T03:29:47.155Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-01T03:29:47.155Z","display_at":"2026-08-01T03:00:00.000Z","deliver_notifications":false,"tweet_id":null,"id":"twd77lz9z0gn","incident_id":"345f4dz7gg9z","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"AWS Operational issue– Multiple services impacted","status":"resolved","created_at":"2026-03-01T21:39:53.537Z","updated_at":"2026-07-16T10:29:25.304Z","monitoring_at":null,"resolved_at":"2026-07-16T10:29:25.288Z","impact":"major","shortlink":"https://stspg.io/24vk1tl95rvl","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-03-02T07:14:17.000Z","reminder_intervals":null,"id":"j22wzbwl2cb6","page_id":"1ngx98sfl7t4","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-07-16T10:29:25.288Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-16T10:29:25.288Z","display_at":"2026-07-16T10:29:25.288Z","deliver_notifications":true,"tweet_id":null,"id":"vqhh8vcyh2mm","incident_id":"j22wzbwl2cb6","custom_tweet":null,"affected_components":[{"code":"lnxpyls279hq","name":"Cloud Hosting Provider - EMEA (Prod15)","old_status":"operational","new_status":"operational"}]},{"status":"identified","body":"Platform Migration Progress and Service Availability \n\nFollowing the AWS outage in the UAE region, Sprinklr has successfully migrated the majority of customer environments and data to our AWS infrastructure in Ireland. Historical and recent data for these environments has been restored and validated. \n\nCurrent Status: \n\nPlatform services for all migrated environments are operating normally. \n\nA limited number of features remain in restoration and may show intermittent limitations. \n\nAll restored data remains protected under existing contractual, technical, and organizational safeguards, including in line with our security and privacy commitments to you . \n\nNo changes have been made to data access controls, security measures, or sub‑processor arrangements. \n\nWe appreciate your patience and partnership as we work to complete the remaining restoration steps. Our teams remain fully engaged, and we will continue to post updates here as status changes. \n\nFor assistance, please contact tickets@sprinklr.com.","created_at":"2026-03-11T09:15:27.394Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-11T09:17:19.240Z","display_at":"2026-03-11T09:15:27.000Z","deliver_notifications":true,"tweet_id":null,"id":"zhhqm0r76w3d","incident_id":"j22wzbwl2cb6","custom_tweet":null,"affected_components":[{"code":"lnxpyls279hq","name":"Cloud Hosting Provider - EMEA (Prod15)","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"To our valued customer, \n\nWe hope you and your teams are safe and doing as well as possible under the circumstances. We fully recognize how difficult the situation on the ground is, with the level of uncertainty and disruption your community is experiencing. Our thoughts are with you, and we appreciate the resilience you and your teams continue to show. \n\nWe are writing to update you on the service instability affecting the infrastructure supporting your environment on our platform. \n\nAs you are aware, the AWS data centers hosting your environment have experienced significant disruption in recent days following the military strikes across the region. These extraordinary events have resulted in outages impacting the availability and reliability of services across multiple global software providers, including ours.  \n\nTo safeguard the ongoing availability and integrity of your data, we have taken immediate and necessary actions to initiate migration of your data to AWS Ireland, consistent with guidance provided by AWS. This migration is well underway and remains in progress to reduce the risk of permanent data loss. We are encouraged by early progress. \n\nPlease know that throughout this temporary migration our operational practices and commitments related to security, privacy, and data protection remain fully in place and unchanged. We remain committed to the protection and security of your data. \n\nYour account team will be reaching out soon with additional information and next steps. In the meantime, if you have any questions or concerns, please do not hesitate to reach out.\n \nThank you for your understanding and partnership during this evolving situation. We are committed to keeping you informed and supported.","created_at":"2026-03-04T21:39:37.413Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-04T21:53:48.714Z","display_at":"2026-03-04T21:39:37.000Z","deliver_notifications":true,"tweet_id":null,"id":"w4xrpf8h7056","incident_id":"j22wzbwl2cb6","custom_tweet":null,"affected_components":[{"code":"lnxpyls279hq","name":"Cloud Hosting Provider - EMEA (Prod15)","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"We are continuing to actively manage the ongoing AWS outage impacting the UAE region. Our incident response and crisis management teams remain fully engaged, and we are working closely with AWS while validating recovery and continuity options. \nAt this stage, conditions remain fluid and dependent on third‑party infrastructure availability. Our priority is to restore service safely while preserving data integrity and avoiding unnecessary risk. We will provide further updates as soon as there is confirmed progress or a change in status.\nThank you for your patience and understanding. We remain fully committed to keeping you informed and supporting you through this incident.","created_at":"2026-03-03T12:18:27.147Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-03T12:18:27.147Z","display_at":"2026-03-03T12:18:27.147Z","deliver_notifications":true,"tweet_id":null,"id":"fgh1964v6wj0","incident_id":"j22wzbwl2cb6","custom_tweet":null,"affected_components":[{"code":"lnxpyls279hq","name":"Cloud Hosting Provider - EMEA (Prod15)","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"We hope you and your loved ones remain safe and well during this difficult time. We, like many other vendors in the region, are working hard to assess impact and restore platform availability as quickly as possible. We continue to monitor the situation closely and will share further updates as soon as we are able to take concrete action or have meaningful progress to report. We understand the importance of platform reliability to your business and appreciate your patience and understanding as we work through this technical challenge. Thank you for your continued partnership.","created_at":"2026-03-02T17:14:40.020Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-02T17:14:40.020Z","display_at":"2026-03-02T17:14:40.020Z","deliver_notifications":true,"tweet_id":null,"id":"wqlzzdljkkx5","incident_id":"j22wzbwl2cb6","custom_tweet":null,"affected_components":[{"code":"lnxpyls279hq","name":"Cloud Hosting Provider - EMEA (Prod15)","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"AWS data center supporting your environment is currently experiencing a power outage, resulting in service impact within the region. AWS is actively working on the issue, and we are currently awaiting further updates from their team.\nPlease be assured that we are closely monitoring the situation and will share updates as soon as more information becomes available","created_at":"2026-03-02T10:47:47.465Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-02T10:52:07.720Z","display_at":"2026-03-02T10:47:47.000Z","deliver_notifications":false,"tweet_id":null,"id":"lrnk9qbg4q9r","incident_id":"j22wzbwl2cb6","custom_tweet":null,"affected_components":[{"code":"lnxpyls279hq","name":"Cloud Hosting Provider - EMEA (Prod15)","old_status":"degraded_performance","new_status":"partial_outage"}]},{"status":"identified","body":"We are continuing to work on a fix for this issue.","created_at":"2026-03-02T10:46:08.744Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-02T10:46:08.744Z","display_at":"2026-03-02T10:46:08.744Z","deliver_notifications":false,"tweet_id":null,"id":"1ms2c52pd762","incident_id":"j22wzbwl2cb6","custom_tweet":null,"affected_components":[{"code":"lnxpyls279hq","name":"Cloud Hosting Provider - EMEA (Prod15)","old_status":"partial_outage","new_status":"degraded_performance"}]},{"status":"identified","body":"AWS data center supporting your environment is currently experiencing a power outage, resulting in service impact within the region. AWS is actively working on the issue, and we are currently awaiting further updates from their team.\nPlease be assured that we are closely monitoring the situation and will share updates as soon as more information becomes available\n \nThank you for your understanding.","created_at":"2026-03-02T10:35:01.156Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-02T10:35:01.156Z","display_at":"2026-03-02T10:35:01.156Z","deliver_notifications":true,"tweet_id":null,"id":"wj1yzk6lsnyz","incident_id":"j22wzbwl2cb6","custom_tweet":null,"affected_components":[{"code":"lnxpyls279hq","name":"Cloud Hosting Provider - EMEA (Prod15)","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"As a follow-up to our previous communication regarding AWS instability, we would like to provide an additional update. AWS region is impacted. This situation is currently impacting multiple services within the Middle East region. We remain in close coordination with AWS and are closely monitoring the situation. Further updates will be shared as soon as additional capacity is made available and service stability improves. Thank you for your continued patience and understanding.","created_at":"2026-03-02T07:14:17.217Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-02T08:57:45.995Z","display_at":"2026-03-02T07:14:17.000Z","deliver_notifications":true,"tweet_id":null,"id":"0bwgrmxpsj9s","incident_id":"j22wzbwl2cb6","custom_tweet":null,"affected_components":[{"code":"lnxpyls279hq","name":"Cloud Hosting Provider - EMEA (Prod15)","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"We are continuing to work on a fix for this issue.","created_at":"2026-03-02T05:58:05.809Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-02T05:58:05.809Z","display_at":"2026-03-02T05:58:05.809Z","deliver_notifications":true,"tweet_id":null,"id":"jzttsz0y20ks","incident_id":"j22wzbwl2cb6","custom_tweet":null,"affected_components":[{"code":"lnxpyls279hq","name":"Cloud Hosting Provider - EMEA (Prod15)","old_status":"operational","new_status":"partial_outage"}]},{"status":"identified","body":"We would like to inform you that AWS is currently experiencing GPU capacity limitations. AWS is actively working to arrange additional GPU capacity. In parallel, our team is evaluating alternate CPU-based options to mitigate the impact wherever feasible.Due to the limited GPU availability, the following key services are impacted:\nVoiceBots (LiveChat)\nRTS (Transcript Services)\n\nAs a result, requests that require GPU processing may not be handled as expected and could be deflected to human agents, potentially leading to increased queue volumes.\n \nOur team continues to closely coordinate with AWS and monitor the situation. We will share further updates as soon as additional capacity is provisioned and service stability improves.\n \nThank you for your continued patience and support.","created_at":"2026-03-01T21:39:53.678Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-01T21:39:53.678Z","display_at":"2026-03-01T21:39:53.678Z","deliver_notifications":true,"tweet_id":null,"id":"wlw4mjprx8bw","incident_id":"j22wzbwl2cb6","custom_tweet":null,"affected_components":[{"code":"lnxpyls279hq","name":"Cloud Hosting Provider - EMEA (Prod15)","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"EMEA (Prod15)","created_at":"2024-09-02T07:25:04.120Z","updated_at":"2026-05-16T21:15:07.180Z","position":7,"description":null,"showcase":true,"start_date":"2024-09-02T00:00:00.000Z","id":"lnxpyls279hq","page_id":"1ngx98sfl7t4","group_id":"nyztfyrcjml3"}]}]
}