Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance
Maintenance Activity related to Network Optimisation
Monitoring - This is to inform you that we have a Planned activity related to Network Optimisation for traffic in our Google Cloud account. However as per the Cloud provider, there is no impact expected on the existing connection. As a precautionary measure, we are aligning a window of 30 min for this Maintenance in off-peak hours. In case of any issues -please reach out to sprinklr support.

Start Time: 8 AM IST - 21st Sep, 2024
Sep 21, 2024 - 08:00 UTC
Uptime over the past 90 days. View historical uptime.
Other Social Channels ? Operational
90 days ago
100.0 % uptime
Today
America (Prod) Operational
90 days ago
100.0 % uptime
Today
America (Prod2) Operational
90 days ago
100.0 % uptime
Today
America (Prod6) Operational
90 days ago
100.0 % uptime
Today
America (Prod8) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod3) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod5) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod15) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod16) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod17) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod18) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod4) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod11) Operational
90 days ago
100.0 % uptime
Today
Facebook Operational
90 days ago
100.0 % uptime
Today
APAC (Prod4) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod11) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod3) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod5) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod15) Operational
90 days ago
100.0 % uptime
Today
America (Prod) Operational
90 days ago
100.0 % uptime
Today
America (Prod6) Operational
90 days ago
100.0 % uptime
Today
America (Prod2) Operational
90 days ago
100.0 % uptime
Today
America (Prod8) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod16) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod17) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod18) Operational
90 days ago
100.0 % uptime
Today
Whatsapp Operational
90 days ago
100.0 % uptime
Today
America (Prod) Operational
90 days ago
100.0 % uptime
Today
America (Prod2) Operational
90 days ago
100.0 % uptime
Today
America (Prod6) Operational
90 days ago
100.0 % uptime
Today
America (Prod8) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod3) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod5) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod15) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod16) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod17) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod18) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod4) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod11) Operational
90 days ago
100.0 % uptime
Today
Instagram Operational
90 days ago
100.0 % uptime
Today
America (Prod) Operational
90 days ago
100.0 % uptime
Today
America (Prod6) Operational
90 days ago
100.0 % uptime
Today
America (Prod8) Operational
90 days ago
100.0 % uptime
Today
America (Prod2) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod3) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod5) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod15) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod16) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod17) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod18) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod4) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod11) Operational
90 days ago
100.0 % uptime
Today
Twitter Operational
90 days ago
100.0 % uptime
Today
America (Prod2) Operational
90 days ago
100.0 % uptime
Today
America (Prod) Operational
90 days ago
100.0 % uptime
Today
America (Prod6) Operational
90 days ago
100.0 % uptime
Today
America (Prod8) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod3) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod5) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod15) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod16) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod17) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod18) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod4) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod11) Operational
90 days ago
100.0 % uptime
Today
Application - User Interface Operational
90 days ago
100.0 % uptime
Today
America (Prod) Operational
90 days ago
100.0 % uptime
Today
America (Prod2) Operational
90 days ago
100.0 % uptime
Today
America (Prod6) Operational
90 days ago
100.0 % uptime
Today
America (Prod8) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod3) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod5) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod15) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod16) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod17) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod18) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod4) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod11) Operational
90 days ago
100.0 % uptime
Today
Latency Under Maintenance
90 days ago
100.0 % uptime
Today
America (Prod) Operational
90 days ago
100.0 % uptime
Today
America (Prod2) Operational
90 days ago
100.0 % uptime
Today
America (Prod6) Operational
90 days ago
100.0 % uptime
Today
America (Prod8) Under Maintenance
90 days ago
100.0 % uptime
Today
EMEA (Prod3) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod5) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod15) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod16) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod17) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod18) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod4) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod11) Operational
90 days ago
100.0 % uptime
Today
Link Shortener Services Operational
90 days ago
99.98 % uptime
Today
America (Prod2) Operational
90 days ago
100.0 % uptime
Today
America (Prod) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod3) ? Operational
90 days ago
99.83 % uptime
Today
APAC (Prod11) Operational
90 days ago
100.0 % uptime
Today
America (Prod6) Operational
90 days ago
100.0 % uptime
Today
America (Prod8) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod15) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod16) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod17) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod5) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod18) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod4) Operational
90 days ago
100.0 % uptime
Today
Network Operational
90 days ago
100.0 % uptime
Today
America (Prod) Operational
90 days ago
100.0 % uptime
Today
America (Prod6) Operational
90 days ago
100.0 % uptime
Today
America (Prod8) Operational
90 days ago
100.0 % uptime
Today
America (Prod2) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod3) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod5) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod15) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod16) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod17) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod4) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod11) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod18) Operational
90 days ago
100.0 % uptime
Today
Sprinkr API Operational
90 days ago
100.0 % uptime
Today
America (Prod) Operational
90 days ago
100.0 % uptime
Today
America (Prod2) Operational
90 days ago
100.0 % uptime
Today
America (Prod6) Operational
90 days ago
100.0 % uptime
Today
America (Prod8) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod3) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod5) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod15) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod16) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod17) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod18) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod4) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod11) Operational
90 days ago
100.0 % uptime
Today
Advertising Operational
90 days ago
100.0 % uptime
Today
America (Prod) Operational
90 days ago
100.0 % uptime
Today
America (Prod2) Operational
90 days ago
100.0 % uptime
Today
America (Prod6) Operational
90 days ago
100.0 % uptime
Today
America (Prod8) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod3) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod5) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod15) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod16) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod17) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod18) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod4) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod11) Operational
90 days ago
100.0 % uptime
Today
Advocacy Operational
90 days ago
100.0 % uptime
Today
America (Prod) Operational
90 days ago
100.0 % uptime
Today
America (Prod2) Operational
90 days ago
100.0 % uptime
Today
America (Prod6) Operational
90 days ago
100.0 % uptime
Today
America (Prod8) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod3) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod5) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod15) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod16) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod17) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod18) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod4) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod11) Operational
90 days ago
100.0 % uptime
Today
Benchmarking Operational
90 days ago
100.0 % uptime
Today
America (Prod) Operational
90 days ago
100.0 % uptime
Today
America (Prod2) Operational
90 days ago
100.0 % uptime
Today
America (Prod6) Operational
90 days ago
100.0 % uptime
Today
America (Prod8) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod3) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod5) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod15) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod16) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod17) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod18) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod4) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod11) Operational
90 days ago
100.0 % uptime
Today
Sprinklr Service Operational
90 days ago
100.0 % uptime
Today
America (Prod) Operational
90 days ago
100.0 % uptime
Today
America (Prod2) Operational
90 days ago
100.0 % uptime
Today
America (Prod6) Operational
90 days ago
100.0 % uptime
Today
America (Prod8) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod3) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod5) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod15) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod16) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod17) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod18) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod4) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod11) Operational
90 days ago
100.0 % uptime
Today
Communities Operational
90 days ago
100.0 % uptime
Today
America (Prod) Operational
90 days ago
100.0 % uptime
Today
America (Prod2) Operational
90 days ago
100.0 % uptime
Today
America (Prod6) Operational
90 days ago
100.0 % uptime
Today
America (Prod8) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod3) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod5) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod15) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod16) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod17) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod18) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod4) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod11) Operational
90 days ago
100.0 % uptime
Today
Marketing Operational
90 days ago
100.0 % uptime
Today
America (Prod) Operational
90 days ago
100.0 % uptime
Today
America (Prod6) Operational
90 days ago
100.0 % uptime
Today
America (Prod8) Operational
90 days ago
100.0 % uptime
Today
America (Prod2) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod3) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod5) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod15) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod16) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod17) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod18) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod4) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod11) Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
America (Prod) Operational
90 days ago
100.0 % uptime
Today
America (Prod2) Operational
90 days ago
100.0 % uptime
Today
America (Prod6) Operational
90 days ago
100.0 % uptime
Today
America (Prod8) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod3) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod5) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod15) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod16) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod17) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod18) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod4) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod11) Operational
90 days ago
100.0 % uptime
Today
Sprinklr Insight Operational
90 days ago
100.0 % uptime
Today
America (Prod) Operational
90 days ago
100.0 % uptime
Today
America (Prod2) Operational
90 days ago
100.0 % uptime
Today
America (Prod6) Operational
90 days ago
100.0 % uptime
Today
America (Prod8) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod3) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod5) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod15) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod16) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod17) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod18) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod4) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod11) Operational
90 days ago
100.0 % uptime
Today
Rule Engine Operational
90 days ago
100.0 % uptime
Today
America (Prod) Operational
America (Prod2) Operational
90 days ago
100.0 % uptime
Today
America (Prod6) Operational
90 days ago
100.0 % uptime
Today
America (Prod8) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod4) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod11) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod3) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod5) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod15) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod16) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod17) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod18) Operational
90 days ago
100.0 % uptime
Today
Cloud Hosting Provider Operational
90 days ago
100.0 % uptime
Today
America (Prod) Operational
90 days ago
100.0 % uptime
Today
America (Prod2) Operational
90 days ago
100.0 % uptime
Today
America (Prod6) Operational
90 days ago
100.0 % uptime
Today
America (Prod8) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod3) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod5) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod15) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod16) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod17) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod18) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod4) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod11) Operational
90 days ago
100.0 % uptime
Today
Database Services Operational
90 days ago
100.0 % uptime
Today
America (Prod) Operational
90 days ago
100.0 % uptime
Today
America (Prod2) Operational
90 days ago
100.0 % uptime
Today
America (Prod6) Operational
90 days ago
100.0 % uptime
Today
America (Prod8) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod3) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod5) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod15) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod16) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod17) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod18) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod4) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod11) Operational
90 days ago
100.0 % uptime
Today
Mobile App Connectivity Operational
90 days ago
100.0 % uptime
Today
America (Prod) Operational
90 days ago
100.0 % uptime
Today
America (Prod2) Operational
90 days ago
100.0 % uptime
Today
America (Prod6) Operational
90 days ago
100.0 % uptime
Today
America (Prod8) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod3) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod5) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod15) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod16) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod17) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod18) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod4) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod11) Operational
90 days ago
100.0 % uptime
Today
Publishing/Planner Operational
90 days ago
100.0 % uptime
Today
America (Prod) Operational
90 days ago
100.0 % uptime
Today
America (Prod2) Operational
90 days ago
100.0 % uptime
Today
America (Prod6) Operational
90 days ago
100.0 % uptime
Today
America (Prod8) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod3) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod5) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod15) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod16) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod17) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod18) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod4) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod11) Operational
90 days ago
100.0 % uptime
Today
Digital Asset Management Operational
90 days ago
100.0 % uptime
Today
America (Prod) Operational
90 days ago
100.0 % uptime
Today
America (Prod2) Operational
90 days ago
100.0 % uptime
Today
America (Prod6) Operational
90 days ago
100.0 % uptime
Today
America (Prod8) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod3) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod5) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod15) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod16) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod17) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod18) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod4) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod11) Operational
90 days ago
100.0 % uptime
Today
Engagement Dashboards Operational
90 days ago
100.0 % uptime
Today
America (Prod) Operational
90 days ago
100.0 % uptime
Today
America (Prod2) Operational
90 days ago
100.0 % uptime
Today
America (Prod6) Operational
90 days ago
100.0 % uptime
Today
America (Prod8) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod3) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod5) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod15) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod16) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod17) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod18) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod4) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod11) Operational
90 days ago
100.0 % uptime
Today
Workforce Management Operational
90 days ago
100.0 % uptime
Today
America (Prod) Operational
90 days ago
100.0 % uptime
Today
America (Prod2) Operational
90 days ago
100.0 % uptime
Today
America (Prod6) Operational
90 days ago
100.0 % uptime
Today
America (Prod8) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod4) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod11) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod3) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod5) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod15) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod16) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod17) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod18) Operational
90 days ago
100.0 % uptime
Today
Conversational AI - Chatbot Operational
90 days ago
100.0 % uptime
Today
America (Prod) Operational
90 days ago
100.0 % uptime
Today
America (Prod2) Operational
90 days ago
100.0 % uptime
Today
America (Prod6) Operational
90 days ago
100.0 % uptime
Today
America (Prod8) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod4) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod11) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod3) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod5) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod15) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod16) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod17) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod18) Operational
90 days ago
100.0 % uptime
Today
Conversational AI - Voicebot Operational
90 days ago
100.0 % uptime
Today
America (Prod) Operational
90 days ago
100.0 % uptime
Today
America (Prod2) Operational
90 days ago
100.0 % uptime
Today
America (Prod6) Operational
90 days ago
100.0 % uptime
Today
America (Prod8) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod4) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod11) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod3) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod5) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod15) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod16) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod17) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod18) Operational
90 days ago
100.0 % uptime
Today
Messaging Operational
90 days ago
100.0 % uptime
Today
America (Prod) Operational
90 days ago
100.0 % uptime
Today
America (Prod2) Operational
90 days ago
100.0 % uptime
Today
America (Prod6) Operational
90 days ago
100.0 % uptime
Today
America (Prod8) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod4) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod11) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod3) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod5) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod15) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod16) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod17) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod18) Operational
90 days ago
100.0 % uptime
Today
Voice ? Operational
90 days ago
100.0 % uptime
Today
America (Prod) Operational
90 days ago
100.0 % uptime
Today
America (Prod2) Operational
90 days ago
100.0 % uptime
Today
America (Prod6) Operational
90 days ago
100.0 % uptime
Today
America (Prod8) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod4) Operational
90 days ago
100.0 % uptime
Today
APAC (Prod11) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod3) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod5) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod15) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod16) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod17) Operational
90 days ago
100.0 % uptime
Today
EMEA (Prod18) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 18, 2024
Issue in Tagging Facebook user/Facebook page
Resolved - This incident has been resolved.
Sep 18, 03:29 UTC
Monitoring - This is to inform you that we are encountering an issue where while tagging a Facebook user or a Facebook page in a post or comment from Sprinklr, it is not getting tagged in native, but appearing as plain text. This has been happening intermittently and not for all replies, but is occurring more frequently across partners now. This has been escalated to Meta and their Product team is investing the issue at the moment. We will update on this once we have a reply from channel.
Sep 17, 02:32 UTC
Sep 17, 2024
Sep 16, 2024

No incidents reported.

Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024
Instagram Carousel and Threads multi media posts Publishing Issue
Resolved - This is to inform you that our Engineering team & Meta have confirmed that this issue is now resolved. If you encounter any further issues related to this incident, please contact Sprinklr Support Team.
Sep 13, 05:44 UTC
Update - We are continuing to monitor for any further issues.
Sep 13, 04:49 UTC
Update - We are continuing to monitor for any further issues.
Sep 12, 07:25 UTC
Monitoring - This is to inform you that our team has identified an issue where users might experience some disruptions while publishing as all Instagram Carousel and Threads multi media posts are failing to publish with the error message. This may or may not affect you
Sprinklr User Error Message: "Unexpected error."
Our team has raised the issue with Meta and are working with them to get this issue fixed as soon as possible.
Meanwhile, we request you please report to Sprinklr Support, in case you continue to face any issue with regards to this. Thank you!
Sep 11, 12:38 UTC
Instagram Brand comments Affected
Resolved - This is to inform you that our Engineering team & internal testing have confirmed that this issue is now resolved. Meanwhile, we are following up with the channel for RCA and proactively fixing old incorrectly grabbed messages.". If you encounter any further issues related to this incident, please get in touch with the Sprinklr Support Team.
Sep 13, 04:47 UTC
Update - We are continuing to monitor for any further issues.
Sep 12, 07:23 UTC
Update - We are continuing to monitor for any further issues.
Sep 12, 12:45 UTC
Monitoring - We are facing this issue for few accounts. Some of the brand comments published from Sprinklr on an Instagram account will be marked as fan posts in Sprinklr and the profile for the comment will be displayed as "Private User" OR "Instagram User".

Impact Areas -
Reporting - In reporting all the brand comments published from Sprinklr will be marked as fan posts instead of brand posts.
Inbound Instagram Columns on Engagement Dashboards - The brand comments published from Sprinklr will be marked with "Instagram user" or "Private User" profiles in Instagram inbound columns.

Service and case management - All such brand Instagram comments, will be marked as fan messages, and will be shown as fan comments in cases.
Resolution - We are working on fixing this issue in Sprinklr, to start marking the brand comments correctly.
We have raised the issue with Meta as to why we are not getting the username of the IG profile for brand IG comments published from Sprinklr.
We will update on the timeline by when this will be fixed.
Sep 12, 07:21 UTC
Sep 12, 2024
Sep 11, 2024
Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024
Issue with Instagram Comment Mentions API
Resolved - This is to inform you that our Engineering team & META have confirmed that this issue is now resolved with few intermittent issues that might not affect all customers. If you encounter any further issues related to this incident, please contact Sprinklr Support Team.
Sep 5, 06:49 UTC
Update - Meta has acknowledged and identified that the issue affecting our operations is due to a recent change on their end. Their team is actively investigating the matter and has escalated it internally to ensure a swift resolution. Please note that this is a global issue impacting multiple clients. We will continue to monitor the situation closely and provide updates as more information becomes available.
Sep 2, 09:20 UTC
Update - We are continuing to monitor for any further issues.
Aug 31, 16:03 UTC
Monitoring - Our team has identified a critical issue with the Instagram Comment Mentions API. The API is not returning usernames for brand mention comments, resulting in data loss. These comments thus will not be ingested into our system. This is a global issue as other Meta partners are also experiencing similar challenges. Our teams are working closely with Meta to resolve the issue and will provide updates as soon as more information is available.

Thank you for your patience as we work with Meta to restore full functionality.
Aug 31, 16:02 UTC
Sep 4, 2024

No incidents reported.

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