Hi Team , We would like to inform you that the issue impacting AI Agent bots due to GenAI service unavailability has now been resolved. Services are currently stable and functioning normally. The service has since recovered. Our teams will continue to monitor the environment closely to ensure stability.
Posted May 29, 2026 - 18:09 UTC
Identified
We are currently observing issues with AI Agent bots failing due to GenAI service unavailability. Initial investigation indicates that the issue appears to be originating from the Azure side, impacting GenAI service availability. Our engineering team is actively monitoring the situation and coordinating further investigation. We will continue to provide updates as more information becomes available. We appreciate your patience and understanding.
Posted May 29, 2026 - 16:06 UTC
This incident affected: Conversational AI - Voicebot (EMEA (Prod3), EMEA (Prod5), EMEA (Prod18), EMEA (Prod21)).