Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance
Investigating – TikTok Workflow Disruption (India Region Only)
Investigating - We are currently investigating a temporary disruption impacting TikTok-related workflows for customers whose TikTok accounts are associated with the India region.

Our team is actively working with TikTok to better understand the underlying change and evaluate potential mitigation options. At this time, the impact appears to be limited to the India region only. Customers in other regions are not affected.

We will continue to provide updates as more information becomes available and as our investigation progresses
Jun 17, 2026 - 08:25 UTC
Twitter media not opening via direct URL in Sprinklr
Update - Hi Team,
We are currently experiencing an issue where media from Twitter messages may not open when accessed directly via URL within Sprinklr. Our team is actively working on a resolution.
We apologise for the inconvenience and appreciate your patience. Please feel free to reach out to Sprinklr Support for any assistance.
Apr 16, 2026 - 04:52 UTC
Identified - We would like to inform you that we’re currently experiencing an issue where media from twitter messages may not open in expanded preview via direct URL.
We apologize for the inconvenience caused and appreciate your patience during this time.
If you have any questions or need further assistance, please don't hesitate to reach out to Sprinklr Support.

Thank you.
Apr 01, 2026 - 05:33 UTC
Investigating - We are currently experiencing an issue where media from Twitter messages may not open when accessed directly via URL within Sprinklr. Our team is actively working on a fix.
Mar 31, 2026 - 21:18 UTC
Uptime over the past 90 days. View historical uptime.
Reddit Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
EMEA (Prod19) Operational
EMEA (Prod21) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
America (Prod12) Operational
Facebook Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
America (Prod) Operational
America (Prod6) Operational
America (Prod2) Operational
America (Prod8) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Whatsapp Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Instagram Operational
America (Prod) Operational
America (Prod6) Operational
America (Prod8) Operational
America (Prod2) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
X Operational
America (Prod2) Operational
America (Prod) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Application - User Interface Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Latency Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Link Shortener Services Operational
America (Prod2) Operational
America (Prod) Operational
EMEA (Prod3) Operational
APAC (Prod11) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod5) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Network Operational
America (Prod) Operational
America (Prod6) Operational
America (Prod8) Operational
America (Prod2) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod18) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Sprinkr API Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Advertising Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Advocacy Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Benchmarking Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Sprinklr Service Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Communities Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Marketing Operational
America (Prod) Operational
America (Prod6) Operational
America (Prod8) Operational
America (Prod2) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Reporting Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Sprinklr Insight Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Rule Engine Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Cloud Hosting Provider Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Database Services Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Mobile App Connectivity Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Publishing/Planner Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Digital Asset Management Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Engagement Dashboards Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Workforce Management Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Conversational AI - Chatbot Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
EMEA (Prod21) Operational
Conversational AI - Voicebot Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Messaging Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Voice Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Voice Connect Operational
America (Prod12) Operational
America (Prod) Operational
America (Prod8) Operational
America (Prod6) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
EMEA (Prod19) Operational
America (Prod2) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod21) Operational
Other Social Channels Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 13, 2026

No incidents reported today.

Aug 12, 2026

No incidents reported.

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

TikTok DM Ingestion Issue
Resolved - Resolved
We have received confirmation from our channel partner that the issue has been resolved, and Direct Messages (DMs) should now resume flowing into Sprinklr as expected.

Historical Message Recovery
Following the resolution, Sprinklr will automatically recover messages missed during the disruption by retrieving up to the most recent 20 messages per conversation.

Please note that in high-volume conversations, messages older than the most recent 20 may not be recovered. We recommend reviewing TikTok directly if you believe additional messages may have been affected.

If you continue to experience issues or have any questions, please contact tickets@sprinklr.com.
Aug 6, 17:52 UTC
Update - We are continuing to investigate this issue.
Jul 29, 16:30 UTC
Investigating - We are aware of an issue impacting the retrieval of TikTok Direct Messages (DMs) for some accounts in Sprinklr. Our Product Team has escalated this to TikTok as a high-priority issue, and their teams are actively investigating. We understand the impact this may have and are closely monitoring the situation. We will continue to share updates as soon as additional information becomes available.
Note: TikTok's Business Messaging API is currently not available in the European Economic Area (EEA), Switzerland, or the United Kingdom (UK). Accounts in these regions may be subject to this platform limitation.
Jul 29, 16:03 UTC

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

Intermittent Prod21 Platform URL Not Loading
Resolved - Hi all,
Our monitoring systems proactively identified intermittent 503 Service Temporarily Unavailable responses affecting a subset of requests on prod21.

The issue was promptly investigated by our engineering team, and mitigation measures were implemented to restore normal service. The environment has remained stable following the fix, and we continue to monitor the platform to ensure ongoing reliability.

No further impact is currently observed.
Aug 1, 03:00 UTC

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

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