Listening Explorer / Quick Search – Intermittent Slowness
Identified - We are experiencing intermittent slowness in Listening Explorer/Quick Search within Sprinklr Insights.

Our Engineering team is actively monitoring the issue and working to address these temporary disruptions. We are also working on a permanent fix to prevent recurrence.

We will keep you updated on the progress.
Oct 07, 2026 - 18:11 UTC
Investigating – TikTok Workflow Disruption (India Region Only)
Investigating - We are currently investigating a temporary disruption impacting TikTok-related workflows for customers whose TikTok accounts are associated with the India region.

Our team is actively working with TikTok to better understand the underlying change and evaluate potential mitigation options. At this time, the impact appears to be limited to the India region only. Customers in other regions are not affected.

We will continue to provide updates as more information becomes available and as our investigation progresses
Jun 17, 2026 - 08:25 UTC
Twitter media not opening via direct URL in Sprinklr
Update - Hi Team,
We are currently experiencing an issue where media from Twitter messages may not open when accessed directly via URL within Sprinklr. Our team is actively working on a resolution.
We apologise for the inconvenience and appreciate your patience. Please feel free to reach out to Sprinklr Support for any assistance.
Apr 16, 2026 - 04:52 UTC
Identified - We would like to inform you that we’re currently experiencing an issue where media from twitter messages may not open in expanded preview via direct URL.
We apologize for the inconvenience caused and appreciate your patience during this time.
If you have any questions or need further assistance, please don't hesitate to reach out to Sprinklr Support.

Thank you.
Apr 01, 2026 - 05:33 UTC
Investigating - We are currently experiencing an issue where media from Twitter messages may not open when accessed directly via URL within Sprinklr. Our team is actively working on a fix.
Mar 31, 2026 - 21:18 UTC
Uptime over the past 90 days. View historical uptime.
Reddit Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
EMEA (Prod19) Operational
EMEA (Prod21) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
America (Prod12) Operational
Facebook Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
America (Prod) Operational
America (Prod6) Operational
America (Prod2) Operational
America (Prod8) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Whatsapp Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Instagram Operational
America (Prod) Operational
America (Prod6) Operational
America (Prod8) Operational
America (Prod2) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
X Operational
America (Prod2) Operational
America (Prod) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Application - User Interface Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Latency Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Link Shortener Services Operational
America (Prod2) Operational
America (Prod) Operational
EMEA (Prod3) Operational
APAC (Prod11) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod5) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Network Operational
America (Prod) Operational
America (Prod6) Operational
America (Prod8) Operational
America (Prod2) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod18) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Sprinkr API Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Advertising Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Advocacy Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Benchmarking Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Sprinklr Service Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Communities Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Marketing Operational
America (Prod) Operational
America (Prod6) Operational
America (Prod8) Operational
America (Prod2) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Reporting Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Sprinklr Insight Degraded Performance
America (Prod) Degraded Performance
America (Prod2) Degraded Performance
America (Prod6) Degraded Performance
America (Prod8) Degraded Performance
EMEA (Prod3) Degraded Performance
EMEA (Prod5) Degraded Performance
EMEA (Prod15) Degraded Performance
EMEA (Prod16) Degraded Performance
EMEA (Prod17) Degraded Performance
EMEA (Prod18) Degraded Performance
APAC (Prod4) Degraded Performance
APAC (Prod11) Degraded Performance
EMEA (Prod19) Degraded Performance
America (Prod12) Degraded Performance
EMEA (Prod21) Degraded Performance
Rule Engine Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Cloud Hosting Provider Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Database Services Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Mobile App Connectivity Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Publishing/Planner Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Digital Asset Management Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Engagement Dashboards Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Workforce Management Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Conversational AI - Chatbot Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
EMEA (Prod21) Operational
Conversational AI - Voicebot Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Messaging Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Voice Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Voice Connect Operational
America (Prod12) Operational
America (Prod) Operational
America (Prod8) Operational
America (Prod6) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
EMEA (Prod19) Operational
America (Prod2) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod21) Operational
Other Social Channels Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 25, 2026

No incidents reported today.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

Potential Compute VM Issue
Resolved - The issue affecting compute VMs in the region has been reviewed in coordination with Microsoft Azure. The application remains stable, and no customer impact has been observed. As there are no further issues reported, the incident is being closed. Engineering team will continue to monitor the environment and address any recurrence if observed.
Oct 16, 08:43 UTC
Investigating - We are investigating an issue affecting compute VMs in the region. The application remains stable, and no customer impact has been observed so far. The Engineering team is working with Microsoft Azure to assess the situation and determine the next steps. Further updates will be shared as more information becomes available.
Oct 13, 07:06 UTC

Oct 15, 2026

No incidents reported.

Oct 14, 2026

Emergency Maintenance – SFTP Service
Resolved - The emergency maintenance has been completed successfully. All affected services are operating normally, and no further impact is expected. If you continue to experience any issues, please reach out to the Sprinklr Support team. Thank you for your patience.
Oct 14, 08:09 UTC
Investigating - We will be performing emergency maintenance to address a service resiliency issue.

Activity Start Time: 14 Oct 2026 , 1:00 PM IST
Activity End Time: 14 Oct 2026 , 1:30 PM IST

The activity is limited to the SFTP service in the affected region. No application-level impact is expected; however, related modules may experience temporary degradation in SFTP connectivity during the maintenance window. Any such disruption is expected to resolve automatically once the activity is completed.

If you experience any impact beyond the scheduled maintenance window, please contact Sprinklr Support team for assistance.
Oct 14, 07:12 UTC

Oct 13, 2026

Scheduled Maintenance – Developer Portal
Resolved - The scheduled maintenance for the Developer Portal has been completed successfully, and the portal is now available on the new platform.No impact to Sprinklr applications or customer-facing services was observed.

Thank you for your patience and understanding.
Oct 13, 07:16 UTC
Investigating - Hi Team,

As part of our ongoing commitment to platform reliability, we will be conducting a scheduled maintenance activity for the Developer Portal.

Scheduled Change Window: Sunday, 11-Oct-2026 at 11:30 AM IST
Expected Duration: Approximately 30 minutes

During the maintenance window, dev.sprinklr.com will be unavailable for approximately 30 minutes as we migrate the Developer Portal to the new Redocly platform. This activity is limited to the Developer Portal and will not impact Sprinklr applications or customer-facing services.

Our engineering teams will closely monitor the activity and respond immediately to any unforeseen issues.

Thank you for your understanding as we continue to enhance our platform reliability.

In case of any issues, please reach out to support@sprinklr.com.
Oct 5, 11:22 UTC

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

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