Resolved -
This incident has been resolved.
Jul 16, 10:29 UTC
Update -
Platform Migration Progress and Service Availability
Following the AWS outage in the UAE region, Sprinklr has successfully migrated the majority of customer environments and data to our AWS infrastructure in Ireland. Historical and recent data for these environments has been restored and validated.
Current Status:
Platform services for all migrated environments are operating normally.
A limited number of features remain in restoration and may show intermittent limitations.
All restored data remains protected under existing contractual, technical, and organizational safeguards, including in line with our security and privacy commitments to you .
No changes have been made to data access controls, security measures, or sub‑processor arrangements.
We appreciate your patience and partnership as we work to complete the remaining restoration steps. Our teams remain fully engaged, and we will continue to post updates here as status changes.
For assistance, please contact tickets@sprinklr.com.
Mar 11, 09:15 UTC
Update -
To our valued customer,
We hope you and your teams are safe and doing as well as possible under the circumstances. We fully recognize how difficult the situation on the ground is, with the level of uncertainty and disruption your community is experiencing. Our thoughts are with you, and we appreciate the resilience you and your teams continue to show.
We are writing to update you on the service instability affecting the infrastructure supporting your environment on our platform.
As you are aware, the AWS data centers hosting your environment have experienced significant disruption in recent days following the military strikes across the region. These extraordinary events have resulted in outages impacting the availability and reliability of services across multiple global software providers, including ours.
To safeguard the ongoing availability and integrity of your data, we have taken immediate and necessary actions to initiate migration of your data to AWS Ireland, consistent with guidance provided by AWS. This migration is well underway and remains in progress to reduce the risk of permanent data loss. We are encouraged by early progress.
Please know that throughout this temporary migration our operational practices and commitments related to security, privacy, and data protection remain fully in place and unchanged. We remain committed to the protection and security of your data.
Your account team will be reaching out soon with additional information and next steps. In the meantime, if you have any questions or concerns, please do not hesitate to reach out.
Thank you for your understanding and partnership during this evolving situation. We are committed to keeping you informed and supported.
Mar 4, 21:39 UTC
Update -
We are continuing to actively manage the ongoing AWS outage impacting the UAE region. Our incident response and crisis management teams remain fully engaged, and we are working closely with AWS while validating recovery and continuity options.
At this stage, conditions remain fluid and dependent on third‑party infrastructure availability. Our priority is to restore service safely while preserving data integrity and avoiding unnecessary risk. We will provide further updates as soon as there is confirmed progress or a change in status.
Thank you for your patience and understanding. We remain fully committed to keeping you informed and supporting you through this incident.
Mar 3, 12:18 UTC
Update -
We hope you and your loved ones remain safe and well during this difficult time. We, like many other vendors in the region, are working hard to assess impact and restore platform availability as quickly as possible. We continue to monitor the situation closely and will share further updates as soon as we are able to take concrete action or have meaningful progress to report. We understand the importance of platform reliability to your business and appreciate your patience and understanding as we work through this technical challenge. Thank you for your continued partnership.
Mar 2, 17:14 UTC
Update -
AWS data center supporting your environment is currently experiencing a power outage, resulting in service impact within the region. AWS is actively working on the issue, and we are currently awaiting further updates from their team.
Please be assured that we are closely monitoring the situation and will share updates as soon as more information becomes available
Mar 2, 10:47 UTC
Update -
We are continuing to work on a fix for this issue.
Mar 2, 10:46 UTC
Update -
AWS data center supporting your environment is currently experiencing a power outage, resulting in service impact within the region. AWS is actively working on the issue, and we are currently awaiting further updates from their team.
Please be assured that we are closely monitoring the situation and will share updates as soon as more information becomes available
Thank you for your understanding.
Mar 2, 10:35 UTC
Update -
As a follow-up to our previous communication regarding AWS instability, we would like to provide an additional update. AWS region is impacted. This situation is currently impacting multiple services within the Middle East region. We remain in close coordination with AWS and are closely monitoring the situation. Further updates will be shared as soon as additional capacity is made available and service stability improves. Thank you for your continued patience and understanding.
Mar 2, 07:14 UTC
Update -
We are continuing to work on a fix for this issue.
Mar 2, 05:58 UTC
Identified -
We would like to inform you that AWS is currently experiencing GPU capacity limitations. AWS is actively working to arrange additional GPU capacity. In parallel, our team is evaluating alternate CPU-based options to mitigate the impact wherever feasible.Due to the limited GPU availability, the following key services are impacted:
VoiceBots (LiveChat)
RTS (Transcript Services)
As a result, requests that require GPU processing may not be handled as expected and could be deflected to human agents, potentially leading to increased queue volumes.
Our team continues to closely coordinate with AWS and monitor the situation. We will share further updates as soon as additional capacity is provisioned and service stability improves.
Thank you for your continued patience and support.
Mar 1, 21:39 UTC