Listening Explorer / Quick Search – Intermittent Slowness
Identified - We are experiencing intermittent slowness in Listening Explorer/Quick Search within Sprinklr Insights.

Our Engineering team is actively monitoring the issue and working to address these temporary disruptions. We are also working on a permanent fix to prevent recurrence.

We will keep you updated on the progress.
Oct 07, 2026 - 18:11 UTC
Scheduled Maintenance – Developer Portal
Investigating - Hi Team,

As part of our ongoing commitment to platform reliability, we will be conducting a scheduled maintenance activity for the Developer Portal.

Scheduled Change Window: Sunday, 11-Oct-2026 at 11:30 AM IST
Expected Duration: Approximately 30 minutes

During the maintenance window, dev.sprinklr.com will be unavailable for approximately 30 minutes as we migrate the Developer Portal to the new Redocly platform. This activity is limited to the Developer Portal and will not impact Sprinklr applications or customer-facing services.

Our engineering teams will closely monitor the activity and respond immediately to any unforeseen issues.

Thank you for your understanding as we continue to enhance our platform reliability.

In case of any issues, please reach out to support@sprinklr.com.
Oct 05, 2026 - 11:22 UTC
Investigating – TikTok Workflow Disruption (India Region Only)
Investigating - We are currently investigating a temporary disruption impacting TikTok-related workflows for customers whose TikTok accounts are associated with the India region.

Our team is actively working with TikTok to better understand the underlying change and evaluate potential mitigation options. At this time, the impact appears to be limited to the India region only. Customers in other regions are not affected.

We will continue to provide updates as more information becomes available and as our investigation progresses
Jun 17, 2026 - 08:25 UTC
Twitter media not opening via direct URL in Sprinklr
Update - Hi Team,
We are currently experiencing an issue where media from Twitter messages may not open when accessed directly via URL within Sprinklr. Our team is actively working on a resolution.
We apologise for the inconvenience and appreciate your patience. Please feel free to reach out to Sprinklr Support for any assistance.
Apr 16, 2026 - 04:52 UTC
Identified - We would like to inform you that we’re currently experiencing an issue where media from twitter messages may not open in expanded preview via direct URL.
We apologize for the inconvenience caused and appreciate your patience during this time.
If you have any questions or need further assistance, please don't hesitate to reach out to Sprinklr Support.

Thank you.
Apr 01, 2026 - 05:33 UTC
Investigating - We are currently experiencing an issue where media from Twitter messages may not open when accessed directly via URL within Sprinklr. Our team is actively working on a fix.
Mar 31, 2026 - 21:18 UTC
Uptime over the past 90 days. View historical uptime.
Reddit Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
EMEA (Prod19) Operational
EMEA (Prod21) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
America (Prod12) Operational
Facebook Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
America (Prod) Operational
America (Prod6) Operational
America (Prod2) Operational
America (Prod8) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Whatsapp Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Instagram Operational
America (Prod) Operational
America (Prod6) Operational
America (Prod8) Operational
America (Prod2) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
X Operational
America (Prod2) Operational
America (Prod) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Application - User Interface Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Latency Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Link Shortener Services Operational
America (Prod2) Operational
America (Prod) Operational
EMEA (Prod3) Operational
APAC (Prod11) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod5) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Network Operational
America (Prod) Operational
America (Prod6) Operational
America (Prod8) Operational
America (Prod2) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod18) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Sprinkr API Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Advertising Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Advocacy Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Benchmarking Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Sprinklr Service Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Communities Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Marketing Operational
America (Prod) Operational
America (Prod6) Operational
America (Prod8) Operational
America (Prod2) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Reporting Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Sprinklr Insight Degraded Performance
America (Prod) Degraded Performance
America (Prod2) Degraded Performance
America (Prod6) Degraded Performance
America (Prod8) Degraded Performance
EMEA (Prod3) Degraded Performance
EMEA (Prod5) Degraded Performance
EMEA (Prod15) Degraded Performance
EMEA (Prod16) Degraded Performance
EMEA (Prod17) Degraded Performance
EMEA (Prod18) Degraded Performance
APAC (Prod4) Degraded Performance
APAC (Prod11) Degraded Performance
EMEA (Prod19) Degraded Performance
America (Prod12) Degraded Performance
EMEA (Prod21) Degraded Performance
Rule Engine Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Cloud Hosting Provider Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Database Services Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Mobile App Connectivity Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Publishing/Planner Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Digital Asset Management Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Engagement Dashboards Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Workforce Management Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Conversational AI - Chatbot Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
EMEA (Prod21) Operational
Conversational AI - Voicebot Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Messaging Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Voice Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Voice Connect Operational
America (Prod12) Operational
America (Prod) Operational
America (Prod8) Operational
America (Prod6) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
EMEA (Prod19) Operational
America (Prod2) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod21) Operational
Other Social Channels Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 12, 2026

No incidents reported today.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

Unresolved incident: Listening Explorer / Quick Search – Intermittent Slowness.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

Planned Infrastructure Enhancement Activity for Prod15
Resolved - This incident has been resolved.
Oct 5, 15:06 UTC
Update - We are continuing to investigate this issue.
Oct 5, 15:06 UTC
Investigating - Hi Team ,

As part of our ongoing commitment to platform reliability, we will be conducting a scheduled infrastructure activity.

Scheduled Change Window: Friday, 18-Sep-2026 (2 AM IST)
Expected Duration: Approximately 30 minutes
 
While no extended outage is anticipated, intermittent disruptions may be experienced during the maintenance window. Our engineering teams will closely monitor the environment and respond immediately to any unforeseen issues.

Thank you for your understanding as we continue to enhance our infrastructure posture.

In case of any issues please reach out to support@sprinklr.com
Sep 15, 04:51 UTC

Oct 4, 2026

Investigating – Certificate Expiry
Resolved - The issue has been resolved. The required updates and refresh actions have been completed, and the affected domain has been successfully validated.

Services are operating normally, and no further impact has been observed. We will continue to monitor the environment to ensure continued stability.
Oct 4, 05:36 UTC
Investigating - We are currently investigating an issue related to an expired SSL/TLS certificate, which may be impacting access to the affected service.

Our DevOps team is actively working to renew and deploy the certificate. We will provide further updates as more information becomes available.

Status: Investigating
Impact: Some users may experience service access issues.
Oct 4, 05:12 UTC

Oct 3, 2026

No incidents reported.

Oct 2, 2026

Live Chat Service Disruption
Resolved - The Live Chat issue has been mitigated, and services have returned to normal. Customers should now be able to receive and handle incoming chat conversations normally. Engineering team has validated the recovery and will continue to monitor the service closely.
Oct 2, 12:05 UTC
Investigating - We are currently investigating an issue affecting Live Chat services. Users may be unable to receive or handle incoming chat conversations. Our Engineering and Support teams are actively investigating the issue and working to restore service. Further updates will be shared as the investigation progresses.
Oct 2, 10:38 UTC

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

Email Publishing Failures in Prod 8
Resolved - Hi Team,

We are reaching out to inform you that the issue affecting email publishing in Prod 8 has been resolved. Our Engineering team implemented the required fix, and email publishing is now functioning as expected.

We will continue to monitor the service to ensure stability. If you encounter any further issues related to this incident, please contact the Sprinklr Support Team.
Sep 28, 18:08 UTC
Investigating - Hi Team,
We are reaching out to inform you that our team has identified an issue where users may experience failures while publishing emails in Prod 8.
Our Engineering teams are actively investigating the issue on priority. We will keep you posted with further updates as more information becomes available.
If you encounter any further issues related to this incident, please contact the Sprinklr Support Team.
Sep 28, 17:49 UTC
Incident History Powered by Atlassian Statuspage