Update - This is a follow-up regarding the ongoing issue where all media files uploaded by customers are not currently visible within Sprinklr. The issue may continue to impact chatbot workflows and any use cases dependent on customer-uploaded media. Our teams remain actively engaged and are working closely with Meta to resolve this at the earliest. We will continue to keep you informed as progress is made. Thank you for your continued patience and cooperation.
Jan 20, 2026 - 14:44 UTC
Update - We are continuing to investigate this issue.
Jan 20, 2026 - 13:53 UTC
Investigating - We are reaching out to inform you that we are currently experiencing an issue where images uploaded by customers are not visible within Sprinklr.
This may impact your chatbot workflows, depending on your usage of customer-uploaded images. Our teams are actively investigating the issue and are working closely with Meta to identify the root cause and restore full functionality at the earliest. We will keep you informed and share further updates as more information becomes available. Thank you for your patience.
Jan 20, 2026 - 13:42 UTC
Investigating - This is to inform you that we have observed an issue on the platform where Twitter videos are not playing within Sprinklr. Our teams are actively monitoring the situation and coordinating efforts to resolve the issue. We will keep you informed as soon as we have further updates.
Jan 20, 2026 - 12:13 UTC