Investigating – TikTok Workflow Disruption (India Region Only)
Investigating - We are currently investigating a temporary disruption impacting TikTok-related workflows for customers whose TikTok accounts are associated with the India region.

Our team is actively working with TikTok to better understand the underlying change and evaluate potential mitigation options. At this time, the impact appears to be limited to the India region only. Customers in other regions are not affected.

We will continue to provide updates as more information becomes available and as our investigation progresses
Jun 17, 2026 - 08:25 UTC
Twitter media not opening via direct URL in Sprinklr
Update - Hi Team,
We are currently experiencing an issue where media from Twitter messages may not open when accessed directly via URL within Sprinklr. Our team is actively working on a resolution.
We apologise for the inconvenience and appreciate your patience. Please feel free to reach out to Sprinklr Support for any assistance.
Apr 16, 2026 - 04:52 UTC
Identified - We would like to inform you that we’re currently experiencing an issue where media from twitter messages may not open in expanded preview via direct URL.
We apologize for the inconvenience caused and appreciate your patience during this time.
If you have any questions or need further assistance, please don't hesitate to reach out to Sprinklr Support.

Thank you.
Apr 01, 2026 - 05:33 UTC
Investigating - We are currently experiencing an issue where media from Twitter messages may not open when accessed directly via URL within Sprinklr. Our team is actively working on a fix.
Mar 31, 2026 - 21:18 UTC
Uptime over the past 90 days. View historical uptime.
Reddit Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
EMEA (Prod19) Operational
EMEA (Prod21) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
America (Prod12) Operational
Facebook Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
America (Prod) Operational
America (Prod6) Operational
America (Prod2) Operational
America (Prod8) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Whatsapp Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Instagram Operational
America (Prod) Operational
America (Prod6) Operational
America (Prod8) Operational
America (Prod2) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
X Operational
America (Prod2) Operational
America (Prod) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Application - User Interface Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Latency Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Link Shortener Services Operational
America (Prod2) Operational
America (Prod) Operational
EMEA (Prod3) Operational
APAC (Prod11) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod5) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Network Operational
America (Prod) Operational
America (Prod6) Operational
America (Prod8) Operational
America (Prod2) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod18) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Sprinkr API Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Advertising Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Advocacy Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Benchmarking Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Sprinklr Service Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Communities Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Marketing Operational
America (Prod) Operational
America (Prod6) Operational
America (Prod8) Operational
America (Prod2) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Reporting Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Sprinklr Insight Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Rule Engine Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Cloud Hosting Provider Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Database Services Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Mobile App Connectivity Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Publishing/Planner Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Digital Asset Management Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Engagement Dashboards Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Workforce Management Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Conversational AI - Chatbot Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
EMEA (Prod21) Operational
Conversational AI - Voicebot Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Messaging Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Voice Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Voice Connect Operational
America (Prod12) Operational
America (Prod) Operational
America (Prod8) Operational
America (Prod6) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
EMEA (Prod19) Operational
America (Prod2) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod21) Operational
Other Social Channels Operational
America (Prod) Operational
America (Prod2) Operational
America (Prod6) Operational
America (Prod8) Operational
EMEA (Prod3) Operational
EMEA (Prod5) Operational
EMEA (Prod15) Operational
EMEA (Prod16) Operational
EMEA (Prod17) Operational
EMEA (Prod18) Operational
APAC (Prod4) Operational
APAC (Prod11) Operational
EMEA (Prod19) Operational
America (Prod12) Operational
EMEA (Prod21) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 10, 2026

No incidents reported today.

Sep 9, 2026

Prod2 Meta Issue – Channel Operations Impacted
Resolved - The issue impacting certain Meta-integrated services, including Facebook, Instagram, and WhatsApp functionality, has been resolved. As the application resumes normal operations, customers may experience a increase in message volume as previously affected traffic is processed.
We are closely monitoring the environment throughout the recovery period to ensure continued stability.
Sep 9, 18:37 UTC
Identified - We are aware of an issue affecting certain Meta-integrated services in PROD2, including functionality related to Facebook, Instagram and WhatsApp.

The issue is linked to a restriction applied by Meta to an application used to facilitate these integrations. We have escalated the matter with Meta and are working closely with them to resolve the issue.

Based on the information currently available to us, we have no indication that customer data has been impacted. We will provide further updates as our investigation progresses and additional information becomes available
Sep 9, 11:37 UTC
Investigating - We are currently experiencing an issue with Meta, impacting operations across the affected channels, including publishing, reporting, and other channel operations. The team is currently investigating the issue.
Sep 9, 07:44 UTC

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

Temporary Disruption in Listening Engagement Statistics Updates
Resolved - Our Engineering team has resolved the issue for the live data being grabbed (Starting 2:30 AM IST on 29th Aug)

For messages that were ingested during the outage, some statistics may still be incorrect. We are currently evaluating the best approach to correct this, as addressing these historical discrepancies may require code changes.

If you are still experiencing the issue for live data or need to track further for messages ingested during outage, please feel free to get in touch with our Support Team.
Aug 29, 12:56 UTC
Identified - We are currently facing a temporary disruption in updating the engagement statistics of the messages within Listening. Our engineering team is diligently working to resolve this disruption, and we will keep you updated on our progress.
Aug 21, 12:20 UTC

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

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