We’re pleased to inform you that the previously reported issue impacting core platform functionalities on X (formerly Twitter)—including Publishing, Engagement (e.g., replies, likes, retweets), and Reporting & Analytics—has now been fully resolved.
If you continue to experience any disruptions or have further concerns, please don’t hesitate to raise a ticket with Sprinklr Support for assistance.
Posted Jun 26, 2025 - 19:23 UTC
Identified
Hi Team, We would like to inform you that our team has identified an ongoing issue with X (formerly Twitter) that would impact core platform functionalities such as: Publishing, Engagement (e.g., replies, likes, retweets), Reporting and analytics, etc.
We are actively investigating this in coordination with the X channel team and treating it with utmost priority.
In the meantime, if you are experiencing any issues specifically related to X, we kindly request you to raise a ticket with Sprinklr Support so we can track and assist you promptly.
Posted Jun 26, 2025 - 17:10 UTC
This incident affected: Twitter (America (Prod2), America (Prod), America (Prod6), America (Prod8), EMEA (Prod3), EMEA (Prod5), EMEA (Prod15), EMEA (Prod16), EMEA (Prod17), EMEA (Prod18), APAC (Prod4), APAC (Prod11), EMEA (Prod19), America (Prod12)).