Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance

Issues with genAI features

Incident Report for Sprinklr

Resolved

We’re pleased to inform you that the earlier issue affecting our GenAI features has been resolved. We are no longer seeing any errors, and service performance has returned to normal.
Our team will continue to monitor the situation closely, but at this time, everything is functioning as expected.
Thank you once again for your patience and understanding.
Posted Sep 27, 2025 - 05:05 UTC

Investigating

We wanted to inform you that some of our GenAI features are currently unavailable due to an issue on Azure’s end, which is affecting service performance.
Our team is closely monitoring the situation and we shall keep you posted as soon as we have an update. We understand how important these features are to you, and we sincerely apologize for the inconvenience.
Thank you for your patience and understanding.
Posted Sep 27, 2025 - 02:13 UTC
This incident affected: Other Social Channels (America (Prod), America (Prod2), America (Prod8), EMEA (Prod15)).