Normal Operations

Degraded Operations

Partial Outage

Outage

Under Maintenance

Live Chat Service Disruption

Incident Report for Sprinklr

Resolved

The Live Chat issue has been mitigated, and services have returned to normal. Customers should now be able to receive and handle incoming chat conversations normally. Engineering team has validated the recovery and will continue to monitor the service closely.

Posted Oct 02, 2026 - 12:05 UTC

Investigating

We are currently investigating an issue affecting Live Chat services. Users may be unable to receive or handle incoming chat conversations. Our Engineering and Support teams are actively investigating the issue and working to restore service. Further updates will be shared as the investigation progresses.

Posted Oct 02, 2026 - 10:38 UTC

This incident affected: Sprinklr Service (EMEA (Prod19)).