Hi team, We are pleased to inform you that the issue with Twitter Video playback within Sprinklr has been resolved. After verification, we have confirmed that videos should now be playing as expected. However, we will continue to closely monitor the situation to ensure continued stability.
Thank you for your patience throughout this process. If you experience any further issues or have additional questions, please do not hesitate to reach out.
Thank you,
Posted Jan 24, 2026 - 07:23 UTC
Update
Hi Team,
We are actively exploring workarounds and solutions in collaboration with X. A potential workaround has been identified and is currently under validation. Once validated, we will proceed with implementation at the earliest.
We regret any inconvenience caused and assure you that we are working diligently to resolve this issue as soon as possible.
Thank you for your patience and understanding.
Posted Jan 23, 2026 - 08:05 UTC
Investigating
This is to inform you that we have observed an issue on the platform where Twitter videos are not playing within Sprinklr. Our teams are actively monitoring the situation and coordinating efforts to resolve the issue. We will keep you informed as soon as we have further updates.
Posted Jan 20, 2026 - 12:13 UTC
This incident affected: X (America (Prod2), America (Prod), America (Prod6), America (Prod8), EMEA (Prod3), EMEA (Prod5), EMEA (Prod15), EMEA (Prod16), EMEA (Prod17), EMEA (Prod18), APAC (Prod4), APAC (Prod11), EMEA (Prod19), America (Prod12), EMEA (Prod21)).